Client Retention Analyst, JR032066
August 25, 2023 by Comments Off on Client Retention Analyst, JR032066
- Full Time
- Phoenix, AZ
E.W. Scripps Media Inc d/b/a KNXV-TV ABC15 and KASW-TV CW61
Client Retention Analyst, KNXV/KASW
KNXV/KASW, the E.W. Scripps owned station in Phoenix, AZ has an exciting opportunity for a Client Retention Analyst to help manage ongoing clients to cultivate positive relationships and ensure client retention and growth. This is a market-based, client-facing role working under the direction of the Local Sales Manager.
Scripps offers different types of flex work arrangements for many positions. Please ask your recruiter for more information.
WHAT YOU’LL DO:
> Manages ongoing clients to cultivate positive relationships and ensure client retention and growth.
> Serves as the main point of contact for an assigned portfolio of clients and helps to manage their projects.
> Stays current regarding client’s needs and their business evolution in order to maximize client satisfaction.
> Maintains current knowledge of our products and services, across all platforms.
> Assists in training sales team on attribution products and services.
> Collaborates with the Sales Managers to deliver services to clients and maintain client relationships.
> Tracks and measures progress on advertiser investments and keeps the sales staff informed of status.
> Collaborates with the Sales staff on a pre-sales basis to help determine optimal product mix to meet client KPIs and goals.
> Collaborates with the Ad Operations Campaign Manager on optimization strategies to provide the best opportunities for campaign success.
> Utilizes business intelligence and data visualization tools to effectively communicate Key Performance Indicator (KPI) achievement to the client to increase client retention and abilities.
WHAT YOU’LL NEED:
> Bachelor’s degree in business analytics or related field, or equivalent experience.
> Minimum of 2 years of experience in related field preferred.
> Experience in digital media strongly preferred.
> Experience using business intelligence and data visualization tools such as Google Analytics, Google Data Studio and Tableau preferred.
WHAT YOU’LL BRING:
> Exceptional analytical abilities including data visualization.
> Demonstrated ability using statistical analysis and research to drive positive change in a business setting.
> Familiarity with data engineering tools/techniques (e.g. scenario modeling, pattern detection, sentiment analysis, decision trees, optimization, regression analysis).
> Must have advanced written and verbal communication skills.
> Excellent customer service skills.
> “Consultative” client management approach.
> Strong problem-solving ability.
> Excellent time management, prioritizing and multitasking skills.
> High attention to detail.
> Calm under pressure.
> Ability to work independently and with a team.
> Understanding of web technologies strongly preferred.
> Valid driver’s license and good driving record required. In addition, proof of insurance and liability coverage may be required.
WHAT WE’LL OFFER:
> Extensive Scripps Sales Process training.
> A career path to grow your professional experiences.
> Competitive compensation plan.
> Full benefits; medical, dental and vision.
> Retirement savings plan with company match.
SCRIPPS’ COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION:
At Scripps, we are committed to a diverse and inclusive culture that reflects the communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. Scripps leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to equity, diversity, and inclusion at scripps.com.
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of 61 stations in 41 markets. The Scripps Networks reach nearly every American through the national news outlets Court TV and Scripps News and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
To apply for this job please visit scripps.com.